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Another Car Rental Gone Wrong: A Tale of Warning Lights and Woes.
CUSTOMER EXPERIENCE
Windmills to Agency Model: Don Quixote Rides Again.
CUSTOMER EXPERIENCE
How Long Will Car Buyers Have to Tolerate Incomparably Poor Digital Experiences?
DIGITAL TECHNOLOGIES
Are BPO Companies Missing Out on a £5 Billion Opportunity?
RETAILING & MARKETING
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