The latest thoughts and insights to challenge your thinking and inspire innovation

The Importance of Customer Retention in the Automotive Industry and How to Improve It.

Rethinking the Test-Drive Experience

Navigating Cognitive Depletion: Strategies for Easier Decision-Making in Automotive Retail

Is AI set to revolutionise automotive contact centres in 2024?

Adaptive Implementation Strategy for CX Platforms

The Wisdom of Putting Data to Work.

Email Blunders That Cost Dealerships 4.7% in Lost Sales.

Another Car Rental Gone Wrong: A Tale of Warning Lights and Woes.

Windmills to Agency Model: Don Quixote Rides Again.

How Long Will Car Buyers Have to Tolerate Incomparably Poor Digital Experiences?

Are BPO Companies Missing Out on a £5 Billion Opportunity?

The Retail Store Resurgence is here: How close will the automotive industry follow suit?

Unpacking the BMW Experience: From Anticipation to Enjoyment

The missing link in successful RFQs: A well-thought-out blueprint.

Could The Brilliant Dacia UK's Online 'Guides' Become Victims Of Their Own Success?

Is This Why the Automotive Industry Neglects Customer Retention?

Beyond the Bargain: Elevating the Experience of Buying a Used Car

Campervan essentials: Navigating the promise vs. reality gap.