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The latest thoughts and insights to challenge your thinking and
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CUSTOMER EXPERIENCE
Analysing Customer Retention in a Car Dealership
CUSTOMER EXPERIENCE
The Importance of Customer Retention in the Automotive Industry and How to Improve It.
CUSTOMER EXPERIENCE
Rethinking the Test-Drive Experience
RETAIL PSYCHOLOGY
Navigating Cognitive Depletion: Strategies for Easier Decision-Making in Automotive Retail
CUSTOMER EXPERIENCE
Is AI set to revolutionise automotive contact centres in 2024?
DIGITAL TECHNOLOGIES
Adaptive Implementation Strategy for CX Platforms
RETAILING & MARKETING
The Wisdom of Putting Data to Work.
DIGITAL TECHNOLOGIES
Email Blunders That Cost Dealerships 4.7% in Lost Sales.
CUSTOMER EXPERIENCE
Another Car Rental Gone Wrong: A Tale of Warning Lights and Woes.
CUSTOMER EXPERIENCE
Windmills to Agency Model: Don Quixote Rides Again.
DIGITAL TECHNOLOGIES
How Long Will Car Buyers Have to Tolerate Incomparably Poor Digital Experiences?
RETAILING & MARKETING
Are BPO Companies Missing Out on a £5 Billion Opportunity?
CUSTOMER EXPERIENCE
The Retail Store Resurgence is here: How close will the automotive industry follow suit?
CUSTOMER EXPERIENCE
Unpacking the BMW Experience: From Anticipation to Enjoyment
BUSINESS TRANSFORMATION
The missing link in successful RFQs: A well-thought-out blueprint.
CUSTOMER EXPERIENCE
Could The Brilliant Dacia UK's Online 'Guides' Become Victims Of Their Own Success?
BUSINESS TRANSFORMATION
Is This Why the Automotive Industry Neglects Customer Retention?
CUSTOMER EXPERIENCE
Beyond the Bargain: Elevating the Experience of Buying a Used Car
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