The Importance of Customer Retention in the Automotive Industry and How to Improve It.
The Wisdom of Putting Data to Work.
Email Blunders That Cost Dealerships 4.7% in Lost Sales.
Are BPO Companies Missing Out on a £5 Billion Opportunity?
The Agency Model: Restoring dignity in car purchase
Understanding Loss Aversion & The Endowment Effect in Car Sales
Stimulating the Senses: How Can Sensory Language Boost Online Car Sales?
Scent marketing in dealerships: The olfactory secret weapon?
Leveraging the anchoring effect for pricing strategies.
Herding Behaviour: From Ant Colonies to Car Byers
The Silent Treatment: A Curious Experience at a VW Dealership
Car-buyers face very fragmented journeys on OEM websites.
OEMs need to understand the omnichannel car-buying journey better.
When eCommerce harms the car-buying experience.
We've launched the Online Readiness Scorecard for UK car manufacturers.
