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The latest thoughts and insights to challenge your thinking and
inspire innovation
CUSTOMER EXPERIENCE
The Importance of Customer Retention in the Automotive Industry and How to Improve It.
CUSTOMER EXPERIENCE
Windmills to Agency Model: Don Quixote Rides Again.
RETAILING & MARKETING
Are BPO Companies Missing Out on a £5 Billion Opportunity?
CUSTOMER EXPERIENCE
Could The Brilliant Dacia UK's Online 'Guides' Become Victims Of Their Own Success?
CUSTOMER EXPERIENCE
The Agency Model: Restoring dignity in car purchase
RETAIL PSYCHOLOGY
Stimulating the Senses: How Can Sensory Language Boost Online Car Sales?
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