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The latest thoughts and insights to challenge your thinking and
inspire innovation
CUSTOMER EXPERIENCE
The Importance of Customer Retention in the Automotive Industry and How to Improve It.
RETAIL PSYCHOLOGY
Navigating Cognitive Depletion: Strategies for Easier Decision-Making in Automotive Retail
CUSTOMER EXPERIENCE
Is AI set to revolutionise automotive contact centres in 2024?
DIGITAL TECHNOLOGIES
Adaptive Implementation Strategy for CX Platforms
DIGITAL TECHNOLOGIES
Email Blunders That Cost Dealerships 4.7% in Lost Sales.
CUSTOMER EXPERIENCE
Windmills to Agency Model: Don Quixote Rides Again.
DIGITAL TECHNOLOGIES
How Long Will Car Buyers Have to Tolerate Incomparably Poor Digital Experiences?
CUSTOMER EXPERIENCE
The Retail Store Resurgence is here: How close will the automotive industry follow suit?
BUSINESS TRANSFORMATION
The missing link in successful RFQs: A well-thought-out blueprint.
BUSINESS TRANSFORMATION
Is This Why the Automotive Industry Neglects Customer Retention?
RETAIL PSYCHOLOGY
Understanding Loss Aversion & The Endowment Effect in Car Sales
RETAIL PSYCHOLOGY
Understanding the Subconscious Mind's Role in Decision Making
DIGITAL TECHNOLOGIES
Navigating the Bumps in Automated Marketing in the Automotive Sector
RETAIL PSYCHOLOGY
Stimulating the Senses: How Can Sensory Language Boost Online Car Sales?
RETAIL PSYCHOLOGY
Scent marketing in dealerships: The olfactory secret weapon?
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