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The latest thoughts and insights to challenge your thinking and
inspire innovation
CUSTOMER EXPERIENCE
The Importance of Customer Retention in the Automotive Industry and How to Improve It.
RETAIL PSYCHOLOGY
Navigating Cognitive Depletion: Strategies for Easier Decision-Making in Automotive Retail
CUSTOMER EXPERIENCE
Is AI set to revolutionise automotive contact centres in 2024?
DIGITAL TECHNOLOGIES
Adaptive Implementation Strategy for CX Platforms
RETAILING & MARKETING
The Wisdom of Putting Data to Work.
DIGITAL TECHNOLOGIES
Email Blunders That Cost Dealerships 4.7% in Lost Sales.
CUSTOMER EXPERIENCE
The Retail Store Resurgence is here: How close will the automotive industry follow suit?
CUSTOMER EXPERIENCE
Unpacking the BMW Experience: From Anticipation to Enjoyment
CUSTOMER EXPERIENCE
Could The Brilliant Dacia UK's Online 'Guides' Become Victims Of Their Own Success?
CUSTOMER EXPERIENCE
Beyond the Bargain: Elevating the Experience of Buying a Used Car
RETAIL PSYCHOLOGY
Understanding Loss Aversion & The Endowment Effect in Car Sales
RETAIL PSYCHOLOGY
Understanding the Subconscious Mind's Role in Decision Making
DIGITAL TECHNOLOGIES
Navigating the Bumps in Automated Marketing in the Automotive Sector
RETAIL PSYCHOLOGY
Stimulating the Senses: How Can Sensory Language Boost Online Car Sales?
RETAIL PSYCHOLOGY
Herding Behaviour: From Ant Colonies to Car Byers
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